1. We accept return and refund request only if the product delivered by us is in damage condition, wrong product sent, product in dead condition or product is defective. Buyers will have 3 days and 7 days (7 days is applicable on purchase of a complete PC set) after delivery to inform us in case of any dispute in the order to claim for return or refund. Buyer needs to bring the issue to our attention either by emailing us (preferred) or by calling us.
2. For gaming chairs only part replacement is applicable if the product delivered is defective or damaged, no refunds will be there for orders of gaming chairs.
3. If the seal of the product is opened and the product is not faulty then return/refund will not be applicable.
4. Return / Refund request will cancelled if any part or accessory is missing from the product box.
5. Packaging material should be kept by the buyer until the return window is opened as this will help them to pack the product to its original form to avoid any damage during the transit.
6. Product should be packed in a proper way as it was received by the buyer, do not apply tapes or glues directly on the product or on the product box, this may lead to cancellation of your return request.
7. All the accessories which were delivered along with the product should be returned in the same way and along with the product.
8. If the payment was made through our payment gateway, then it will be refunded in same account by which the payment was done, in case of BANK TRANSFER and COD orders refunds will be done only in buyers bank account. Refunds usually takes 7-10 working days to reflect in your account.
9. 5% will be deducted from the order value/total amount if the payment was made using EMI & Bajaj EMI, this will only be applicable if the order is cancelled by the buyer.